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Cancellation of confirmed reservation (After sending the hotel voucher) will cause the charges as follows:
a) If we receive your notification of cancellation more than 10 days prior to check-in date, there will be no cancellation charge except for a bank credit card processing fee of 10% of the total amount PLUS administration fee EUR 10 or USD 10 or GBP10 depending on hotel currency.
b) If we receive your notification of cancellation 10 days or less before check-in date, a bank credit card processing fee of 10% of the total amount PLUS administration fee EUR 10 or USD 10 or GBP 10 depending on hotel currency. PLUS one night room charge for each confirmed room will be levied.
c) Cancellation after the check-in date (or cancellation deadline date) cannot be refundable due to the hotel policy.
In some cases, Cancellation deadline is longer than 10 days one-night-charge period. Cancellation deadline date is FIXED, by the hotels, and the general cancellation policy will not be applied for the reservation which is made during a certain special periods, e.g. Christmas, New Year or special events, trade fairs, etc. In such situations we will inform you correspondingly and give you a certain number of extra days to either accept or reject this special condition. Failure to react before the expiry of this extension period will automatically cancel the reservation. Reaction within this period will results in the normal continuation of the reservation process.
** ANY REFUND WILL CAUSE A BANK FEE of 10% **
No Show policy:
No Show will be charged 1 night for each confirmed room OR 100% of the total invoice charged varying according to the hotel policy.
Delay check-in and Early check-out:
a) Delay check-in will not lead to any reimbursements.
b) Early check-out or unused night, please contact hotel and asked for written report by the hotel management, indicated that they would not charge for unused night. We will use this reference to investigate and refund to guest if appropriate.
Extension of stay:
After your arrival, if you plan on extend your stay, you will need to contact
our customer support services by telephone
number: (66) 2 531 1477 or E-mail: info@hoteldiscovery.net
In case you contact the hotel directly, they will not be able offer you the competitive room rates you enjoy with us when we receive your advise we will arrange for the extension, subject to the availability of the room and charge your credit card with the booking based on the room rates prevailing at the time.
** ANY REFUND WILL CAUSE A BANK FEE of 10 % **
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